Qatar Airways, Korean Air, and Cathay Pacific Airways have claimed the top three spots in the 2024 list. Qatar Airways secured its position with a focus on safety, premium service, and consistent innovation. Korean Air is impressed with its modern fleet and strong network, while Cathay Pacific has earned recognition for its outstanding onboard service and long-standing reputation for excellence.

Vietnam Airlines, ranked 11th, continues to make strides in the global market. It is the first and only Vietnamese carrier to receive the prestigious “Global 5-Star Airline” designation from the Airline Passenger Experience Association (APEX). The airline owns a modern fleet of aircraft including wide-body aircraft Boeing 787-10, Boeing 787-9, and Airbus A350, providing passengers with a spacious and comfortable flying experience. Additionally, aviation analytics firm Cirium placed Vietnam Airlines among the top five most punctual airlines in the Asia-Pacific region, further reinforcing its strong operational performance.

The airline’s rising international presence is driven by its commitment to customer satisfaction. In 2023, the airline recorded a 30% increase in letters of appreciation from passengers. Vietnam Airlines continues to enhance its inflight offerings, combining advanced entertainment options and refined culinary experiences, with a distinctive touch of Vietnamese culture, ensuring an exceptional journey for its passengers.